Warranty & Service Support | ePower Owl Spark Synergies

Warranty Policy Overview

ePower Owl Spark provides comprehensive warranty coverage across all product categories with structured governance and transparent processes.

✓ What's Covered

Manufacturing defects
Motor & controller issues
Battery performance (as per category)
Electrical system faults
Structural integrity

✗ What's Not Covered

Normal wear and tear
Accident or misuse damage
Unauthorized modifications
Consumables (brake pads, tyres)
Water damage / submersion

📋 Required Documents

Original purchase invoice
Warranty card
Vehicle registration copy
Service history (if any)
Photo of the issue

⏱️ Service Timeline

Initial response: 24-48 hours
Case review: 2-3 business days
Service scheduling: 3-5 days
Resolution target: 7-10 days

Service Request Form

Fill in the details below to submit your warranty claim or service request

Customer Information

Full Name *

Mobile Number *

Email Address *

City *

State *

Vehicle Information

Vehicle Model *

Vehicle Registration Number

Chassis Number

Battery Type

Date of Purchase

Dealer Name (Optional)

Issue Details

Type of Request *

Describe the Issue *

Upload Images (Optional)

Upload Invoice / Warranty Card (Optional)

Service Preference

Preferred Service Type

At Authorized Service Center

On-site Visit (if applicable)

Preferred Date (Optional)

I confirm that the information provided is accurate and subject to warranty policy terms. *

Service Request Submitted Successfully!

Your case tracking number is:

Our service team will contact you within 24-48 hours.
Please save this tracking number for future reference.

Back to Website

How Our Service Process Works

Request Submission

Submit your service request with all required details

Case Review & Verification

Our team reviews and verifies your request

Service Assignment

Nearest service center is assigned to your case

Resolution & Follow-Up

Issue resolved with quality check and follow-up

Frequently Asked Questions

Two-wheelers: 2 Years | Passenger Three-wheelers: 3-5 Years | Cargo Three-wheelers: 3-5 Years. Battery warranty varies by type and is detailed in your warranty card.

Initial response within 24-48 hours, case review within 2-3 business days, and complete resolution target of 7-10 days depending on the issue complexity.

Original purchase invoice, warranty card, vehicle registration copy, and photos of the issue. Service history is recommended but optional.

On-site service is available for select issues and locations. Please indicate your preference in the service request form, and our team will confirm availability.

We offer comprehensive paid service support for out-of-warranty vehicles. Submit a service request and our team will provide a quote for repairs.